Challenger bank and financial services
I've been banking with Virgin Money UK for over three years now and the service has been consistently excellent. Their online platform is intuitive, transfers are fast, and whenever I've needed to speak to someone, the customer service team has been helpful and professional. Interest rates on savings are competitive too. Highly recommend.
Pros: Modern app, great customer service, competitive rates
Cons: Branch hours could be longer
I've had both good and bad experiences with Virgin Money UK. Day-to-day banking is fine and the app works. However, I had a terrible experience trying to dispute a charge - it took weeks and multiple calls to resolve. The resolution was fair in the end but the process was frustrating.
Pros: App works well for daily banking
Cons: Dispute resolution process is slow and painful
Using Virgin Money UK for my personal and business accounts. The business banking side is especially good - statements are clear, international payments work well, and the relationship manager assigned to me is knowledgeable. Personal banking side is average but reliable. Would recommend for business customers.
Pros: Great business banking, clear statements, good RM
Cons: Personal banking is just average
Been with Virgin Money UK for about 18 months. Overall a very good experience. The online banking works well, savings rates are decent, and I had no issues when applying for an overdraft. Only reason for 4 stars instead of 5 is their customer service can be a bit slow during busy periods.
Pros: Reliable service, good rates, easy overdraft
Cons: Customer service wait times