Insurance Companies

Sun Life Financial

3.8 (5 reviews)
🇨🇦 Canada, Toronto
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About Sun Life Financial

Insurance and asset management

Customer Reviews

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Best insurance provider I have dealt with

S
Samantha E.
1 weeks ago

I have my home, car, and life insurance all with Sun Life Financial. Multi-policy discounts are generous, and the online management portal makes it easy to view and update all policies. When I needed to adjust my coverage, the process was seamless. Renewal quotes have been competitive year after year.

Pros: Multi-policy discounts, easy management, competitive renewals

Cons: Phone wait times can be long

Excellent claims experience

G
Gloria W.
1 months ago

I never thought I'd be enthusiastic about an insurance company but Sun Life Financial exceeded all expectations. When I needed to make a claim after a burglary, the process was smooth, the assessor was fair, and the payout was processed within 10 days. Communication throughout was excellent. That's exactly what you pay insurance for.

Pros: Fast claims processing, fair assessment, great communication

Cons: Premium is slightly above average

Good coverage at reasonable price

G
Grace A.
5 months ago

I compared dozens of quotes and Sun Life Financial offered the best balance of coverage and price. The policy wording is clear about what's included and excluded, which I appreciate. Haven't had to claim yet but the reviews from others who have give me confidence. Easy to recommend.

Pros: Competitive pricing, clear policy wording, good coverage

Cons: Haven't tested claims process yet

Terrible claims experience

A
Aiden K.
5 months ago

Paid premiums to Sun Life Financial for years without any issues. When I finally needed to make a legitimate claim, they found every possible reason to reduce the payout. The process took three months, involved multiple assessors, and the final settlement was far less than the replacement value. Very disappointing.

Pros: Premiums are collected efficiently

Cons: Adversarial claims process, undervalued settlements

Average insurance experience

G
Gloria M.
9 months ago

Sun Life Financial provides standard insurance products at standard prices. Nothing bad to say but nothing remarkable either. The website works, the documents arrive on time, and the policy does what it says. If you're just looking for basic, no-fuss insurance, they're fine.

Pros: Straightforward, reliable basics

Cons: Nothing distinguishes them from competitors