Second-largest bank in Israel by market value, specializing in mortgage and retail banking.
Using Mizrahi Tefahot Bank for my personal and business accounts. The business banking side is especially good - statements are clear, international payments work well, and the relationship manager assigned to me is knowledgeable. Personal banking side is average but reliable. Would recommend for business customers.
Pros: Great business banking, clear statements, good RM
Cons: Personal banking is just average
I generally have a positive experience with Mizrahi Tefahot Bank. The mobile banking is well-designed and most transactions are processed quickly. My one complaint is that some features feel outdated compared to newer digital banks. Still, for everyday banking, they do a solid job and I trust them with my money.
Pros: Trustworthy, functional app, quick transactions
Cons: Some features feel dated
I've been banking with Mizrahi Tefahot Bank for over three years now and the service has been consistently excellent. Their online platform is intuitive, transfers are fast, and whenever I've needed to speak to someone, the customer service team has been helpful and professional. Interest rates on savings are competitive too. Highly recommend.
Pros: Modern app, great customer service, competitive rates
Cons: Branch hours could be longer
The banking products at Mizrahi Tefahot Bank are okay, but their customer service is genuinely poor. I waited 45 minutes on hold to ask a simple question about my statement. When I finally got through, the agent couldn't help and transferred me to another department where I waited again. Very frustrating experience.
Pros: Online banking works adequately
Cons: Terrible hold times, unhelpful customer service
I've had both good and bad experiences with Mizrahi Tefahot Bank. Day-to-day banking is fine and the app works. However, I had a terrible experience trying to dispute a charge - it took weeks and multiple calls to resolve. The resolution was fair in the end but the process was frustrating.
Pros: App works well for daily banking
Cons: Dispute resolution process is slow and painful
I opened an account with Mizrahi Tefahot Bank expecting better based on their marketing. The account opening process took forever, they kept asking for the same documents, and once the account was open the service didn't improve. Fees higher than advertised and interest rates lower than competitors.
Pros: None that I can think of
Cons: Slow processes, misleading advertising, high fees
Mizrahi Tefahot Bank does the basics well enough. My current account works fine, cards work abroad, and I haven't experienced any security issues. But they don't offer anything that really stands out from competitors. Interest rates are middling and the rewards program is underwhelming.
Pros: Reliable basics, international card works well
Cons: Nothing that stands out, low interest rates