Halifax

The banking products at Halifax are okay, but their customer service is genuinely poor. I waited 45 minutes on hold to ask a simple question about my statement. When I finally got through, the agent couldn't help and transferred me to another department where I waited again. Very frustrating experience.

I opened an account with Halifax expecting better based on their marketing. The account opening process took forever, they kept asking for the same documents, and once the account was open the service didn't improve. Fees higher than advertised and interest rates lower than competitors.