Glenbrook Advisory (glenbrookadvisory.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: +44 141 536 0622
Addresses: 12th floor EY Tower 100 Adelaide St W Toronto ON M5H 0E2 Canada; 9th Floor Los Militares 4611 Las Condes Piso 17 Las Condes Región Metropolitana Chile; The Mercantile Suites 53 Bothwell Street Glasgow G2 6TS United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: glenbrookadvisory.com.
Glenbrook Advisory (glenbrookadvisory.com) locked my account without warning and demanded documents I had already submitted. for nearly two years later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Multiple order types|Stable platform|Customizable dashboard
Cons: Onboarding videos are outdated
If you are reading this considering Glenbrook Advisory (glenbrookadvisory.com) - run. I wish I had read more negative reviews after comparing multiple platforms. I thought the positive ones were real. Maybe some are. My experience over for about ten months has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Good mobile app|Personal attention
Cons: Nothing significant|Alert system is basic
I had a dispute with Glenbrook Advisory (glenbrookadvisory.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Fast deposits|Copy trading available
Cons: No dark mode on mobile
Customer support at Glenbrook Advisory (glenbrookadvisory.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Low minimum deposit|Segregated accounts|Easy withdrawals
Cons: Account statements could be more detailed|No crypto staking
Glenbrook Advisory (glenbrookadvisory.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Comprehensive tools|Clear documentation
Cons: Help articles are sometimes vague|Limited cryptocurrency options
I am in a dispute with Glenbrook Advisory (glenbrookadvisory.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Clear documentation|Easy withdrawals
Cons: Limited demo account features
Glenbrook Advisory (glenbrookadvisory.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Responsive team|Wide product range|Tax reports included
Cons: Cannot customize dashboard fully|Some tools only available on higher tiers