Spanish multinational financial services company operating across Spain, Mexico, Turkey, and South America.
I opened an account with BBVA expecting better based on their marketing. The account opening process took forever, they kept asking for the same documents, and once the account was open the service didn't improve. Fees higher than advertised and interest rates lower than competitors.
Pros: None that I can think of
Cons: Slow processes, misleading advertising, high fees
I've had both good and bad experiences with BBVA. Day-to-day banking is fine and the app works. However, I had a terrible experience trying to dispute a charge - it took weeks and multiple calls to resolve. The resolution was fair in the end but the process was frustrating.
Pros: App works well for daily banking
Cons: Dispute resolution process is slow and painful