French multinational insurance firm and one of the world's largest insurers and asset managers with operations in 51 countries.
I never thought I'd be enthusiastic about an insurance company but AXA exceeded all expectations. When I needed to make a claim after a burglary, the process was smooth, the assessor was fair, and the payout was processed within 10 days. Communication throughout was excellent. That's exactly what you pay insurance for.
Pros: Fast claims processing, fair assessment, great communication
Cons: Premium is slightly above average
My initial quote from AXA was very competitive. However, the renewal price was 30% higher with no claims made. Had to phone and negotiate to get a reasonable price. The policy itself is fine but the practice of inflating renewal prices is frustrating and feels dishonest.
Pros: Good initial pricing, adequate coverage
Cons: Renewal price inflation, need to negotiate annually
Paid premiums to AXA for years without any issues. When I finally needed to make a legitimate claim, they found every possible reason to reduce the payout. The process took three months, involved multiple assessors, and the final settlement was far less than the replacement value. Very disappointing.
Pros: Premiums are collected efficiently
Cons: Adversarial claims process, undervalued settlements
Setting up life insurance with AXA was easier than I expected. The underwriting process was transparent, the medical screening was simple, and the policy was issued quickly. The price was very competitive for my age and health profile. Gives my family peace of mind.
Pros: Easy setup, transparent underwriting, competitive pricing
Cons: Limited online self-service options