Major UK car insurance and financial services company, listed on FTSE 100, serving 8+ million customers.
Paid premiums to Admiral for years without any issues. When I finally needed to make a legitimate claim, they found every possible reason to reduce the payout. The process took three months, involved multiple assessors, and the final settlement was far less than the replacement value. Very disappointing.
Pros: Premiums are collected efficiently
Cons: Adversarial claims process, undervalued settlements
Admiral provides standard insurance products at standard prices. Nothing bad to say but nothing remarkable either. The website works, the documents arrive on time, and the policy does what it says. If you're just looking for basic, no-fuss insurance, they're fine.
Pros: Straightforward, reliable basics
Cons: Nothing distinguishes them from competitors
My initial quote from Admiral was very competitive. However, the renewal price was 30% higher with no claims made. Had to phone and negotiate to get a reasonable price. The policy itself is fine but the practice of inflating renewal prices is frustrating and feels dishonest.
Pros: Good initial pricing, adequate coverage
Cons: Renewal price inflation, need to negotiate annually