Zurich Commodities has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +41 44 5087 009, fax +41 44 5753 596
Addresses: Hirschengraben 4 8001 Zurich Switzerland This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.zurich-commodities.com.
What really bothers me about Zurich Commodities is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after my brother mentioned them and I fell for the polished exterior. Never again.
Pros: Multi-device support|High security standards
Cons: Onboarding videos are outdated
After using Zurich Commodities for the past year and a half, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Easy withdrawals|Transparent fees
Cons: Live chat only during business hours
My withdrawal request from Zurich Commodities has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Multi-device support|Multiple order types
Cons: Minor UI glitches occasionally
If you are reading this considering Zurich Commodities - run. I wish I had read more negative reviews through my accountant's suggestion. I thought the positive ones were real. Maybe some are. My experience over for nearly two years has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Multi-currency support|Dedicated account manager|Multi-device support|Regular platform improvements
Cons: No dark mode on mobile|Wait times can be long during peak hours
I trusted Zurich Commodities with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Real-time alerts|Two-factor authentication|Great customer service
Cons: No phone support on weekends
I joined Zurich Commodities after a friend recommended them and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Clean UI|Fast support response|Helpful community forum
Cons: Desktop app not available on Linux
After since the beginning of the year with Zurich Commodities I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Intuitive for beginners|Excellent charting|Demo account available
Cons: Wait times can be long during peak hours|Slow to add new assets
Zurich Commodities seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: API access|Detailed reporting
Cons: Research section could be deeper
I experienced a security concern with my Zurich Commodities account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Fast deposits|Comprehensive tools|Fast execution|Responsive team
Cons: Live chat only during business hours
Zurich Commodities changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Good mobile app|Real-time alerts
Cons: Charting tools need more indicators