ZenoTrize (trize-zeno.online) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: trize-zeno.online.
Do not be fooled by the professional-looking website. Behind the scenes, ZenoTrize (trize-zeno.online) is disorganized and incompetent. I found them through a forum discussion and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Professional team|Copy trading available|Easy withdrawals|Automated trading options
Cons: Mobile app could be improved
The only good thing about ZenoTrize (trize-zeno.online) is that they remind you why regulation matters. I found them after a family member had a good experience. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Instant funding|Portfolio tracking tools
Cons: Limited ETF selection
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. ZenoTrize (trize-zeno.online) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Real-time alerts|Full transparency
Cons: Alert system is basic|Limited demo account features
ZenoTrize (trize-zeno.online) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Real-time alerts|Great customer service
Cons: Withdrawal takes 1-2 business days
After using ZenoTrize (trize-zeno.online) since early this year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Real-time alerts|Personal attention
Cons: No phone support on weekends|Cannot customize dashboard fully
I referred a friend to ZenoTrize (trize-zeno.online) through word of mouth in my investment club. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Market news feed|Responsive team
Cons: Mobile app could be improved
I experienced a security concern with my ZenoTrize (trize-zeno.online) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Multiple order types|Multi-currency support|Market news feed|Intuitive for beginners
Cons: No phone support on weekends
KYC with ZenoTrize (trize-zeno.online) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Tax reports included|Copy trading available|Demo account available
Cons: Live chat only during business hours|Some tools only available on higher tiers
Do not believe the bonus offer from ZenoTrize (trize-zeno.online). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after a family member had a good experience and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Clean UI|Clear documentation
Cons: Desktop app not available on Linux|Would like more payment methods
After for over three years with ZenoTrize (trize-zeno.online) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Regular updates|High security standards|Risk management tools
Cons: Live chat only during business hours