Zennox Trade has been flagged by Financial Markets Authority for "Unregistered/Unlicensed entity offering financial products or services|Fraud ...". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I lost a significant amount because Zennox Trade did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Personal attention|Portfolio tracking tools|Low minimum deposit
Cons: Charting tools need more indicators
Zennox Trade seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Fast deposits|Wide product range
Cons: Email notifications too frequent
I experienced a security concern with my Zennox Trade account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Clean UI|Regular updates
Cons: Currency conversion fee exists
I was about to invest with Zennox Trade but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Markets Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Flagged by Financial Markets Authority|Cannot verify credentials
Zennox Trade changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Portfolio tracking tools|Great customer service|Regular platform improvements
Cons: Some tools only available on higher tiers|Charting tools need more indicators
Where do I even begin with Zennox Trade? since early this year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Multiple order types|Two-factor authentication|Easy to use platform|Customizable dashboard
Cons: None so far|Inactivity fee applies after 12 months
Customer support at Zennox Trade seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Great customer service|Reliable uptime|Educational resources
Cons: Wish they had more educational resources
I invested $5,000 with Zennox Trade after seeing their professional-looking website. At first, everything seemed fine - they showed me impressive returns on my dashboard. But when I tried to withdraw, they kept making excuses. First it was "processing time," then "verification needed," then "you need to pay a tax fee first." I never got my money back. I have since reported them to Financial Markets Authority.
Cons: Lost entire investment|Reported to authorities|Unresponsive