zenithexchange.net has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: zenithexchange.net.
The platform itself is okay, but the customer service at zenithexchange.net is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Good analytical tools|Fast deposits|Fast support response
Cons: Desktop app not available on Linux|Wish they had more educational resources
I am in a dispute with zenithexchange.net over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Two-factor authentication|Fast deposits
Cons: Account statements could be more detailed
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. zenithexchange.net recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Reliable uptime|Responsive team
Cons: Could offer more webinars
The platform at zenithexchange.net is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for close to eighteen months of dealing with this, I have had enough.
Pros: Reliable uptime|Educational resources|Dedicated account manager
Cons: No fractional shares
I had high hopes for zenithexchange.net through word of mouth in my investment club, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Copy trading available|Automated trading options|Wide product range|Fast support response
Cons: Website design could be more modern
zenithexchange.net advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Two-factor authentication|Regular updates|Automated trading options
Cons: No live chat on mobile
Customer support at zenithexchange.net seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Regular updates|Multiple order types|Tax reports included|High security standards
Cons: None so far
I lost a significant amount because zenithexchange.net did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Customizable dashboard|Market news feed|Easy to use platform|Full transparency
Cons: Wish they had more educational resources
zenithexchange.net changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Fast support response|Excellent charting|Competitive fees
Cons: Alert system is basic|No dark mode on mobile
zenithexchange.net had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Excellent charting|Competitive fees
Cons: Currency conversion fee exists|No phone support on weekends