Zenex / zenextrades.com has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Zenex / zenextrades.com locked my account without warning and demanded documents I had already submitted. for a few weeks now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Great customer service|Fast support response|Copy trading available
Cons: Mobile app could be improved
Where do I even begin with Zenex / zenextrades.com? for the past six months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Multi-currency support|Social trading features|Responsive team|Clean UI
Cons: Would like more payment methods
Zenex / zenextrades.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Responsive team|Multiple order types
Cons: Minor UI glitches occasionally|Research section could be deeper
I found this company through a friend who recommended it. Before investing, I checked various regulatory databases and found that Zenex / zenextrades.com has been flagged as an unauthorized entity. I informed my friend immediately. Please always verify with official sources - a quick search could save you thousands.
Cons: Not registered with regulators|Unrealistic promises
I signed up with Zenex / zenextrades.com through my accountant's suggestion and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Regular updates|Great customer service
Cons: Email notifications too frequent
My card was charged twice by Zenex / zenextrades.com on the same day. I had to dispute it with my bank. Zenex / zenextrades.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Dedicated account manager|Real-time alerts|Responsive team|Stable platform
Cons: Desktop app not available on Linux|Help articles are sometimes vague
Zenex / zenextrades.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: High security standards|Stable platform|Good analytical tools
Cons: Minimum deposit could be lower|Currency conversion fee exists
After doing some research AFTER the fact (I know, I should have done this first), I discovered that Zenex / zenextrades.com is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.
Pros: Professional looking website
Cons: Lost entire investment|Reported to authorities|Unresponsive
The platform at Zenex / zenextrades.com is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for over a year of dealing with this, I have had enough.
Pros: Professional team|Quick verification
Cons: Withdrawal takes 1-2 business days|No live chat on mobile
Zenex / zenextrades.com offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Risk management tools|Portfolio tracking tools|Good mobile app|High security standards
Cons: Limited social trading features