‘Ya Sobral’ (Я Собрал)

‘Ya Sobral’ (Я Собрал) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.

I found ‘Ya Sobral’ (Я Собрал) after a family member had a good experience and the initial impression was positive. But for about ten months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.

Do not use ‘Ya Sobral’ (Я Собрал) for anything serious. I used them for the past year and a half for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.

I was about to invest with ‘Ya Sobral’ (Я Собрал) but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Astana Financial Services Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.

Tried to withdraw my funds from ‘Ya Sobral’ (Я Собрал) and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.

I have been trying to close my account with ‘Ya Sobral’ (Я Собрал) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.

I trusted ‘Ya Sobral’ (Я Собрал) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.

‘Ya Sobral’ (Я Собрал) advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.

I experienced a security concern with my ‘Ya Sobral’ (Я Собрал) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.

The onboarding at ‘Ya Sobral’ (Я Собрал) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.