XTBGroup (xtb-group.com) has been flagged by ASIC (Australia) for "Unlicensed". Search IC001 for other entities related to this alert. Link to warning from overseas regulators: FCA https://www.fca.org.uk/news/warnings/xtb-group-clone-fca-authorised-firm This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: xtb-group.com.
My card was charged twice by XTBGroup (xtb-group.com) on the same day. I had to dispute it with my bank. XTBGroup (xtb-group.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Good analytical tools|Multiple order types
Cons: Inactivity fee applies after 12 months
My withdrawal request from XTBGroup (xtb-group.com) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: High security standards|Great customer service|Full transparency
Cons: Desktop app not available on Linux
I wanted to transfer my portfolio from another broker to XTBGroup (xtb-group.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Competitive fees|Two-factor authentication|Fast support response
Cons: Research section could be deeper|None so far
XTBGroup (xtb-group.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Personal attention|Segregated accounts|Smooth onboarding
Cons: Limited cryptocurrency options
What really bothers me about XTBGroup (xtb-group.com) is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them while looking for alternatives to my previous provider and I fell for the polished exterior. Never again.
Pros: Great customer service|Educational resources
Cons: No live chat on mobile
I trusted XTBGroup (xtb-group.com) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Demo account available|Good mobile app|Instant funding
Cons: Research section could be deeper|No phone support on weekends
I joined XTBGroup (xtb-group.com) after a family member had a good experience and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Smooth onboarding|Intuitive for beginners|Helpful community forum
Cons: Limited cryptocurrency options
Opened my account with XTBGroup (xtb-group.com) from a blog post comparing services and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Educational resources|Competitive fees
Cons: Minor UI glitches occasionally|Inactivity fee applies after 12 months
I lost a significant amount because XTBGroup (xtb-group.com) did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Regular platform improvements|Low minimum deposit|Tax reports included
Cons: Minimum deposit could be lower|Minor UI glitches occasionally