Xera (https://xera.pro and https://web.xera.pro) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: web.xera.pro.
The mobile app from Xera (https://xera.pro and https://web.xera.pro) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Full transparency|Good mobile app|Clean UI
Cons: Inactivity fee applies after 12 months|Limited cryptocurrency options
My withdrawal from Xera (https://xera.pro and https://web.xera.pro) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for about eight months of being strung along.
Pros: Smooth onboarding|Demo account available|Responsive team
Cons: None so far|No dark mode on mobile
Customer support at Xera (https://xera.pro and https://web.xera.pro) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Easy to use platform|Demo account available|Personal attention|Comprehensive tools
Cons: Nothing significant|Some tools only available on higher tiers
The platform itself is okay, but the customer service at Xera (https://xera.pro and https://web.xera.pro) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Automated trading options|Multi-currency support|Dividend tracking|Social trading features
Cons: Wait times can be long during peak hours
After since I retired last year with Xera (https://xera.pro and https://web.xera.pro), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Multiple order types|Dividend tracking
Cons: Wait times can be long during peak hours|Withdrawal takes 1-2 business days
I gave Xera (https://xera.pro and https://web.xera.pro) a fair chance. After for over a year of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: High security standards|Professional team|Stable platform
Cons: No phone support on weekends
After for nearly two years with Xera (https://xera.pro and https://web.xera.pro) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Two-factor authentication|Educational resources
Cons: No phone support on weekends
Xera (https://xera.pro and https://web.xera.pro) locked my account without warning and demanded documents I had already submitted. for about eight months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Personal attention|Market news feed|Professional team
Cons: Alert system is basic
I found Xera (https://xera.pro and https://web.xera.pro) through my accountant's suggestion and the initial impression was positive. But since the beginning of the year later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Wide product range|Clean UI|Real-time alerts
Cons: Could offer more webinars
Xera (https://xera.pro and https://web.xera.pro) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Helpful community forum|Responsive team|High security standards
Cons: Limited demo account features|Slow to add new assets