Xcel Markets (xcelmarkets.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 36 21 2620049
Addresses: Street 51 Mona St Sydney New South Wales Australia Zip 2144 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: xcelmarkets.com.
The onboarding at Xcel Markets (xcelmarkets.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Competitive fees|Professional team
Cons: Help articles are sometimes vague|No dark mode on mobile
I experienced a security concern with my Xcel Markets (xcelmarkets.com) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: API access|Comprehensive tools|Good mobile app|Professional team
Cons: No crypto staking|Slow to add new assets