www.zoomex.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.zoomex.com.
Do not use www.zoomex.com for anything serious. I used them since early this year for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Automated trading options|Clear documentation|Excellent charting
Cons: Minor UI glitches occasionally
After spending for a couple of months now trying to make www.zoomex.com work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Quick verification|Transparent fees
Cons: Account statements could be more detailed|No crypto staking
I found www.zoomex.com through a podcast recommendation and the initial impression was positive. But since last summer later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Easy to use platform|Fast execution|Social trading features
Cons: Search feature is basic|Onboarding videos are outdated
I opened an account with www.zoomex.com since mid-2025 ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Fast support response|Social trading features|Personal attention|Segregated accounts
Cons: Account statements could be more detailed
www.zoomex.com has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Easy to use platform|Regular platform improvements
Cons: No phone support on weekends
I am in a dispute with www.zoomex.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Low minimum deposit|Instant funding|Dedicated account manager
Cons: Email notifications too frequent
My card was charged twice by www.zoomex.com on the same day. I had to dispute it with my bank. www.zoomex.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Personal attention|Automated trading options
Cons: Limited ETF selection
www.zoomex.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Wide product range|Great customer service|Instant funding|Reliable uptime
Cons: Withdrawal takes 1-2 business days
If you are reading this considering www.zoomex.com - run. I wish I had read more negative reviews through a podcast recommendation. I thought the positive ones were real. Maybe some are. My experience over since I retired last year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Low minimum deposit|Educational resources|Responsive team
Cons: Onboarding videos are outdated|No phone support on weekends
The onboarding at www.zoomex.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Copy trading available|Educational resources|Easy withdrawals
Cons: Minimum deposit could be lower|Limited ETF selection