www.wallet-coins.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.wallet-coins.com.
www.wallet-coins.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Intuitive for beginners|Excellent charting
Cons: Could offer more webinars|Minimum deposit could be lower
I wanted to transfer my portfolio from another broker to www.wallet-coins.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Dividend tracking|Social trading features|Copy trading available|No hidden fees
Cons: Slow to add new assets
www.wallet-coins.com locked my account without warning and demanded documents I had already submitted. for about eight months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Demo account available|Tax reports included
Cons: No integrated tax optimization|Help articles are sometimes vague
www.wallet-coins.com offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Professional team|Social trading features|Dividend tracking|Copy trading available
Cons: Wait times can be long during peak hours|Minimum deposit could be lower
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. www.wallet-coins.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Helpful community forum|No hidden fees|Clear documentation|Multi-device support
Cons: Currency conversion fee exists
www.wallet-coins.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Great customer service|Comprehensive tools|Customizable dashboard
Cons: None so far
I requested my data from www.wallet-coins.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Responsive team|Social trading features
Cons: Wait times can be long during peak hours|No crypto staking
Where do I even begin with www.wallet-coins.com? for about three months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Tax reports included|Easy withdrawals|Market news feed
Cons: Wait times can be long during peak hours|Search feature is basic
The so-called education at www.wallet-coins.com is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for about three months thinking they would help me learn.
Pros: Competitive fees|Fast deposits|Two-factor authentication
Cons: No live chat on mobile
The hidden fees at www.wallet-coins.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Multiple order types|Market news feed|High security standards|Great customer service
Cons: Limited demo account features