www.ubitex.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.ubitex.com.
The platform itself is okay, but the customer service at www.ubitex.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Regular platform improvements|No hidden fees|Easy withdrawals
Cons: Research section could be deeper|Wait times can be long during peak hours
KYC with www.ubitex.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Segregated accounts|Helpful community forum|Educational resources
Cons: No live chat on mobile|Charting tools need more indicators
I trusted www.ubitex.com with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Great customer service|Segregated accounts|Reliable uptime|Quick verification
Cons: Limited demo account features
www.ubitex.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Competitive fees|Risk management tools|Fast execution|Customizable dashboard
Cons: No phone support on weekends|Spreads widen during volatile periods
I am in a dispute with www.ubitex.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Social trading features|Competitive fees
Cons: Currency conversion fee exists