www.triton-online.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.triton-online.com.
I wanted to transfer my portfolio from another broker to www.triton-online.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Fast support response|Fast execution|Portfolio tracking tools
Cons: Mobile app could be improved
The onboarding at www.triton-online.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Competitive fees|Great customer service|Fast deposits
Cons: None so far|Help articles are sometimes vague
Do not be fooled by the professional-looking website. Behind the scenes, www.triton-online.com is disorganized and incompetent. I found them from a review site like this one and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Regular platform improvements|Excellent charting|Instant funding|Multiple order types
Cons: Account statements could be more detailed|Mobile app could be improved
The reporting at www.triton-online.com is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Responsive team|Smooth onboarding|Competitive fees|Intuitive for beginners
Cons: Limited demo account features|Help articles are sometimes vague
www.triton-online.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Good analytical tools|Portfolio tracking tools
Cons: Would like more payment methods|Alert system is basic
After since I opened my account last year with www.triton-online.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Wide product range|Helpful community forum|Good analytical tools|Responsive team
Cons: Research section could be deeper|Would like more payment methods
My card was charged twice by www.triton-online.com on the same day. I had to dispute it with my bank. www.triton-online.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Personal attention|Good mobile app|Fast execution|Easy withdrawals
Cons: No dark mode on mobile
The only good thing about www.triton-online.com is that they remind you why regulation matters. I found them after doing extensive research. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Real-time alerts|Segregated accounts|Comprehensive tools|Stable platform
Cons: Could offer more webinars
I found www.triton-online.com when my bank disappointed me and I searched for alternatives and the initial impression was positive. But for a couple of months now later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Multi-currency support|Two-factor authentication|Competitive fees
Cons: Currency conversion fee exists
I had a dispute with www.triton-online.com and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Fast execution|Clear documentation|Low minimum deposit|Segregated accounts
Cons: Email notifications too frequent|Limited demo account features