www.tradecapital24.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.tradecapital24.com.
The onboarding at www.tradecapital24.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: No hidden fees|Educational resources
Cons: Spreads widen during volatile periods|Wait times can be long during peak hours
I signed up with www.tradecapital24.com based on a colleague's recommendation and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: API access|Copy trading available|Segregated accounts
Cons: Help articles are sometimes vague|Wish they had more educational resources
My withdrawal request from www.tradecapital24.com has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Demo account available|Customizable dashboard
Cons: Account statements could be more detailed|Mobile app could be improved
Customer support at www.tradecapital24.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Wide product range|Detailed reporting|Excellent charting|API access
Cons: Cannot customize dashboard fully|Live chat only during business hours