www.trade-24.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.trade-24.com.
The mobile app from www.trade-24.com is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Social trading features|Real-time alerts|Low minimum deposit
Cons: Slow to add new assets|Minor UI glitches occasionally
I wanted to transfer my portfolio from another broker to www.trade-24.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Automated trading options|Two-factor authentication
Cons: Wait times can be long during peak hours
Customer support at www.trade-24.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Easy withdrawals|Helpful community forum
Cons: Limited cryptocurrency options|Would like more payment methods
The platform itself is okay, but the customer service at www.trade-24.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Full transparency|Excellent charting
Cons: Live chat only during business hours|Wish they had more educational resources
I signed up with www.trade-24.com through a financial advisor and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Instant funding|Portfolio tracking tools|Customizable dashboard
Cons: Alert system is basic