www.trade-24.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.trade-24.com.
Do not be fooled by the professional-looking website. Behind the scenes, www.trade-24.com is disorganized and incompetent. I found them through a financial advisor and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Multi-currency support|Easy withdrawals
Cons: Spreads widen during volatile periods|Website design could be more modern
I have been trying to close my account with www.trade-24.com for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Educational resources|Detailed reporting|Easy to use platform
Cons: Live chat only during business hours
www.trade-24.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Dividend tracking|Great customer service
Cons: No phone support on weekends
www.trade-24.com offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Great customer service|No hidden fees|Regular platform improvements
Cons: Some tools only available on higher tiers
After using www.trade-24.com since I opened my account last year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Personal attention|Economic calendar|Stable platform
Cons: Help articles are sometimes vague
www.trade-24.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Two-factor authentication|Comprehensive tools|Detailed reporting|Market news feed
Cons: Spreads widen during volatile periods
www.trade-24.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Dividend tracking|Automated trading options|Full transparency|Clear documentation
Cons: Account statements could be more detailed
I requested my data from www.trade-24.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: No hidden fees|Regular updates|Competitive fees|Real-time alerts
Cons: Website design could be more modern
I am in a dispute with www.trade-24.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Two-factor authentication|Clean UI|Detailed reporting
Cons: Withdrawal takes 1-2 business days|Mobile app could be improved
What really bothers me about www.trade-24.com is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after my brother mentioned them and I fell for the polished exterior. Never again.
Pros: API access|Customizable dashboard|Responsive team
Cons: Inactivity fee applies after 12 months|Could offer more webinars