www.thecapitalgroups.com has been flagged by ASIC (Australia) for "Imposter". Phones: 282110412
Addresses: Angel Place, Level 17, 123 Pitt Street, Sydney 2000 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.thecapitalgroups.com.
My withdrawal from www.thecapitalgroups.com was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. since I retired last year of being strung along.
Pros: Detailed reporting|Fast deposits|Easy to use platform|Market news feed
Cons: Alert system is basic|Minor UI glitches occasionally
What really bothers me about www.thecapitalgroups.com is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them based on a colleague's recommendation and I fell for the polished exterior. Never again.
Pros: Two-factor authentication|Social trading features
Cons: Some tools only available on higher tiers
If you are reading this considering www.thecapitalgroups.com - run. I wish I had read more negative reviews while looking for alternatives to my previous provider. I thought the positive ones were real. Maybe some are. My experience over for a couple of months now has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Economic calendar|Transparent fees
Cons: Limited demo account features|Website design could be more modern
I had a dispute with www.thecapitalgroups.com and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Portfolio tracking tools|Intuitive for beginners|Customizable dashboard|Clear documentation
Cons: Limited ETF selection
I have been trying to close my account with www.thecapitalgroups.com for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Dedicated account manager|Dividend tracking|Personal attention|Professional team
Cons: Slow to add new assets|Website design could be more modern
The hidden fees at www.thecapitalgroups.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Wide product range|Market news feed
Cons: Limited ETF selection|Wish they had more educational resources
I had high hopes for www.thecapitalgroups.com based on a colleague's recommendation, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Wide product range|Excellent charting|Responsive team|Helpful community forum
Cons: Could offer more webinars
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. www.thecapitalgroups.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Regular updates|Regular platform improvements|Clean UI|Reliable uptime
Cons: Limited social trading features|Slow to add new assets
Do not be fooled by the professional-looking website. Behind the scenes, www.thecapitalgroups.com is disorganized and incompetent. I found them through my accountant's suggestion and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Good mobile app|Multiple order types|Educational resources
Cons: Live chat only during business hours|Wait times can be long during peak hours
The onboarding at www.thecapitalgroups.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Two-factor authentication|Low minimum deposit|Segregated accounts|Good analytical tools
Cons: Minimum deposit could be lower