www.pionex.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.pionex.com.
I had a dispute with www.pionex.com and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: API access|Wide product range|Dedicated account manager|Regular updates
Cons: Minimum deposit could be lower
Opened my account with www.pionex.com through word of mouth in my investment club and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Wide product range|API access|Economic calendar|Smooth onboarding
Cons: Some tools only available on higher tiers
If you are reading this considering www.pionex.com - run. I wish I had read more negative reviews after seeing their ad online. I thought the positive ones were real. Maybe some are. My experience over for about eight months has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Market news feed|Economic calendar|Reliable uptime|Fast deposits
Cons: No phone support on weekends
What really bothers me about www.pionex.com is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them through a forum discussion and I fell for the polished exterior. Never again.
Pros: Regular platform improvements|API access
Cons: Limited ETF selection
I found www.pionex.com while looking for alternatives to my previous provider and the initial impression was positive. But since last summer later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Multi-device support|Competitive fees|Stable platform|Real-time alerts
Cons: Alert system is basic|Nothing significant
I requested my data from www.pionex.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Automated trading options|Instant funding|Competitive fees|Social trading features
Cons: Wait times can be long during peak hours|Help articles are sometimes vague
The hidden fees at www.pionex.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Dedicated account manager|Clean UI|Personal attention|Instant funding
Cons: Minor UI glitches occasionally
Do not believe the bonus offer from www.pionex.com. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited through a forum discussion and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Clear documentation|Fast support response|Portfolio tracking tools
Cons: Withdrawal takes 1-2 business days