www.phoenix-gm.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.phoenix-gm.com.
The platform itself is okay, but the customer service at www.phoenix-gm.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: No hidden fees|Copy trading available|Competitive fees
Cons: No crypto staking
After since the beginning of the year with www.phoenix-gm.com I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Professional team|Easy to use platform|Multi-device support|Reliable uptime
Cons: Alert system is basic|Limited cryptocurrency options
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. www.phoenix-gm.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Market news feed|Two-factor authentication|Risk management tools|Clear documentation
Cons: Onboarding videos are outdated
I am in a dispute with www.phoenix-gm.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Helpful community forum|Personal attention
Cons: Limited ETF selection|Wish they had more educational resources
I found www.phoenix-gm.com through word of mouth in my investment club and the initial impression was positive. But since the beginning of the year later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Transparent fees|API access|Demo account available|Competitive fees
Cons: Wish they had more educational resources