www.phoenix-gm.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.phoenix-gm.com.
My withdrawal request from www.phoenix-gm.com has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Low minimum deposit|Detailed reporting
Cons: Limited ETF selection
www.phoenix-gm.com has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Fast execution|Wide product range
Cons: Slow to add new assets
I had a dispute with www.phoenix-gm.com and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Quick verification|Copy trading available
Cons: Cannot customize dashboard fully
Do not believe the bonus offer from www.phoenix-gm.com. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited after attending a webinar they hosted and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Personal attention|Stable platform
Cons: Limited social trading features|Help articles are sometimes vague
The mobile app from www.phoenix-gm.com is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Tax reports included|Fast execution|Segregated accounts
Cons: Limited social trading features|No phone support on weekends
I trusted www.phoenix-gm.com with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Good analytical tools|Responsive team|Dedicated account manager|High security standards
Cons: Inactivity fee applies after 12 months|No live chat on mobile
Where do I even begin with www.phoenix-gm.com? for close to eighteen months of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Multi-device support|Smooth onboarding|API access
Cons: Email notifications too frequent|Some tools only available on higher tiers
Customer support at www.phoenix-gm.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Demo account available|Tax reports included
Cons: Charting tools need more indicators
I lost a significant amount because www.phoenix-gm.com did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Low minimum deposit|Fast deposits
Cons: Desktop app not available on Linux|None so far
After for a couple of months now with www.phoenix-gm.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Segregated accounts|Portfolio tracking tools
Cons: Account statements could be more detailed|Email notifications too frequent