www.noveamining.com has been flagged by AMF (France) for "Unauthorised". Category: Biens_divers/Crypto-actif This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.noveamining.com.
Do not believe the bonus offer from www.noveamining.com. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited through a forum discussion and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Quick verification|Smooth onboarding|Social trading features|Wide product range
Cons: Minimum deposit could be lower
KYC with www.noveamining.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Social trading features|Regular updates|Quick verification
Cons: No dark mode on mobile
I experienced a security concern with my www.noveamining.com account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Responsive team|Smooth onboarding|Intuitive for beginners|Risk management tools
Cons: Research section could be deeper
I referred a friend to www.noveamining.com through my accountant's suggestion. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Demo account available|Clean UI
Cons: Onboarding videos are outdated
The onboarding at www.noveamining.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Copy trading available|Smooth onboarding
Cons: Cannot customize dashboard fully
www.noveamining.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Wide product range|Social trading features|Instant funding|Real-time alerts
Cons: Website design could be more modern
I am in a dispute with www.noveamining.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Helpful community forum|Fast deposits|Detailed reporting
Cons: No fractional shares
www.noveamining.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Fast support response|Full transparency|Instant funding
Cons: Minor UI glitches occasionally
Do not be fooled by the professional-looking website. Behind the scenes, www.noveamining.com is disorganized and incompetent. I found them from a review site like this one and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Intuitive for beginners|Smooth onboarding
Cons: Wait times can be long during peak hours
Customer support at www.noveamining.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Multi-device support|Wide product range|Fast support response
Cons: No dark mode on mobile|No live chat on mobile