www.mycrypto24.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.mycrypto24.com.
www.mycrypto24.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Wide product range|Customizable dashboard|Professional team
Cons: Account statements could be more detailed
www.mycrypto24.com locked my account without warning and demanded documents I had already submitted. since I opened my account last year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Portfolio tracking tools|Reliable uptime|Clear documentation|Educational resources
Cons: Withdrawal takes 1-2 business days|Alert system is basic
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. www.mycrypto24.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Detailed reporting|Personal attention|Dividend tracking
Cons: Account statements could be more detailed|Charting tools need more indicators
www.mycrypto24.com offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Economic calendar|Excellent charting|Quick verification
Cons: Alert system is basic|Account statements could be more detailed
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. www.mycrypto24.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Professional team|Competitive fees|Clear documentation
Cons: Could offer more webinars|Minimum deposit could be lower
The platform at www.mycrypto24.com is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for about five months of dealing with this, I have had enough.
Pros: Responsive team|Competitive fees
Cons: Slow to add new assets
I found www.mycrypto24.com through a financial advisor and the initial impression was positive. But for about three months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Fast execution|Real-time alerts|Fast deposits|Clean UI
Cons: Some tools only available on higher tiers
My withdrawal from www.mycrypto24.com was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for a few weeks now of being strung along.
Pros: Educational resources|Great customer service|Stable platform|Real-time alerts
Cons: Would like more payment methods
After since the beginning of the year with www.mycrypto24.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Tax reports included|Fast execution|Multiple order types|Dividend tracking
Cons: No dark mode on mobile|Wait times can be long during peak hours
Customer support at www.mycrypto24.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Competitive fees|Regular platform improvements|Automated trading options|Intuitive for beginners
Cons: Onboarding videos are outdated|Inactivity fee applies after 12 months