www.mexc.com has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.mexc.com.
The platform itself is okay, but the customer service at www.mexc.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Good mobile app|Regular updates|Demo account available
Cons: Wait times can be long during peak hours|Limited social trading features
After for just over a year with www.mexc.com I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: High security standards|Demo account available|Real-time alerts|Regular updates
Cons: Account statements could be more detailed|Cannot customize dashboard fully
The so-called education at www.mexc.com is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for over three years thinking they would help me learn.
Pros: Instant funding|Multiple order types|Social trading features
Cons: Limited social trading features|Website design could be more modern
After using www.mexc.com for close to eighteen months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Multiple order types|Market news feed|Clean UI
Cons: Email notifications too frequent
KYC with www.mexc.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Economic calendar|No hidden fees|Risk management tools
Cons: Website design could be more modern
My withdrawal request from www.mexc.com has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Fast deposits|Reliable uptime|High security standards|Economic calendar
Cons: Website design could be more modern|No fractional shares
The onboarding at www.mexc.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Helpful community forum|Comprehensive tools|Real-time alerts|API access
Cons: Search feature is basic|Alert system is basic
Customer support at www.mexc.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Social trading features|Real-time alerts|Dividend tracking
Cons: Limited cryptocurrency options|Could offer more webinars
I signed up with www.mexc.com after hearing about them at a conference and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Multi-currency support|Real-time alerts
Cons: Onboarding videos are outdated|Inactivity fee applies after 12 months