www.kryptoneo.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.kryptoneo.com.
I wanted to transfer my portfolio from another broker to www.kryptoneo.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Intuitive for beginners|Comprehensive tools
Cons: Limited demo account features|Alert system is basic
I had high hopes for www.kryptoneo.com after seeing their ad online, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Great customer service|Tax reports included|Intuitive for beginners|Quick verification
Cons: Mobile app could be improved|Help articles are sometimes vague
www.kryptoneo.com locked my account without warning and demanded documents I had already submitted. since I opened my account last year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Demo account available|Easy withdrawals|Full transparency|Personal attention
Cons: Charting tools need more indicators|Limited cryptocurrency options
The platform itself is okay, but the customer service at www.kryptoneo.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Risk management tools|Good mobile app
Cons: Onboarding videos are outdated
www.kryptoneo.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Competitive fees|Two-factor authentication|High security standards
Cons: Limited demo account features|Website design could be more modern