www.krakenaccess.com has been flagged by AMF (France) for "Unauthorised". Category: Biens_divers/Crypto-actif This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.krakenaccess.com.
I experienced a security concern with my www.krakenaccess.com account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Great customer service|Real-time alerts
Cons: None so far|Email notifications too frequent
If you are reading this considering www.krakenaccess.com - run. I wish I had read more negative reviews when my bank disappointed me and I searched for alternatives. I thought the positive ones were real. Maybe some are. My experience over since I opened my account last year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: No hidden fees|Competitive fees|Personal attention
Cons: No phone support on weekends
The hidden fees at www.krakenaccess.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Risk management tools|Reliable uptime|Tax reports included|Easy withdrawals
Cons: Live chat only during business hours
The spread at www.krakenaccess.com is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after attending a webinar they hosted and initially thought the platform was good - until I started trading seriously.
Pros: Intuitive for beginners|Wide product range|Dedicated account manager|Portfolio tracking tools
Cons: Limited ETF selection|No fractional shares
www.krakenaccess.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Detailed reporting|Low minimum deposit|Smooth onboarding
Cons: No phone support on weekends|Inactivity fee applies after 12 months