www.ism-capital.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.ism-capital.com.
www.ism-capital.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Fast deposits|Competitive fees|Segregated accounts
Cons: Wait times can be long during peak hours|No crypto staking
My withdrawal request from www.ism-capital.com has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Clean UI|Dividend tracking|Responsive team|Automated trading options
Cons: Limited demo account features
The hidden fees at www.ism-capital.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Risk management tools|Excellent charting|Helpful community forum|Wide product range
Cons: Minor UI glitches occasionally|Could offer more webinars
I have been trying to close my account with www.ism-capital.com for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Professional team|Good mobile app|Multi-currency support
Cons: Help articles are sometimes vague|Mobile app could be improved
www.ism-capital.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Helpful community forum|Multiple order types|Comprehensive tools|Demo account available
Cons: None so far