www.highbtcstock.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.highbtcstock.com.
I found www.highbtcstock.com through word of mouth in my investment club and the initial impression was positive. But for close to eighteen months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Wide product range|Risk management tools|Comprehensive tools|Customizable dashboard
Cons: Minimum deposit could be lower
www.highbtcstock.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: High security standards|Stable platform|Clear documentation
Cons: Slow to add new assets|No phone support on weekends
I am in a dispute with www.highbtcstock.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Excellent charting|Responsive team|Automated trading options
Cons: Research section could be deeper|Alert system is basic
Opened my account with www.highbtcstock.com after reading several online reviews and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Wide product range|Risk management tools|Detailed reporting
Cons: Live chat only during business hours
The platform itself is okay, but the customer service at www.highbtcstock.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Fast support response|Intuitive for beginners|Reliable uptime|API access
Cons: Mobile app could be improved
www.highbtcstock.com locked my account without warning and demanded documents I had already submitted. for just over a year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Low minimum deposit|Risk management tools
Cons: Website design could be more modern|Currency conversion fee exists
The onboarding at www.highbtcstock.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Fast execution|Two-factor authentication|Wide product range
Cons: Slow to add new assets
I have been trying to close my account with www.highbtcstock.com for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Professional team|Responsive team
Cons: No phone support on weekends
After using www.highbtcstock.com for about eight months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Multiple order types|Easy to use platform|Responsive team
Cons: No phone support on weekends