www.hcifund.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.hcifund.com.
I wanted to transfer my portfolio from another broker to www.hcifund.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Great customer service|Professional team
Cons: Email notifications too frequent|None so far
The spread at www.hcifund.com is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through word of mouth in my investment club and initially thought the platform was good - until I started trading seriously.
Pros: Automated trading options|Risk management tools
Cons: No live chat on mobile|No integrated tax optimization
KYC with www.hcifund.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Low minimum deposit|Real-time alerts|High security standards|Risk management tools
Cons: Some tools only available on higher tiers|None so far
Opened my account with www.hcifund.com after hearing about them at a conference and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Intuitive for beginners|API access
Cons: Some tools only available on higher tiers
My card was charged twice by www.hcifund.com on the same day. I had to dispute it with my bank. www.hcifund.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Portfolio tracking tools|Segregated accounts
Cons: Search feature is basic
I experienced a security concern with my www.hcifund.com account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Segregated accounts|Clean UI|Customizable dashboard
Cons: Charting tools need more indicators
www.hcifund.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Wide product range|Two-factor authentication|Customizable dashboard
Cons: Live chat only during business hours
I lost a significant amount because www.hcifund.com did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Transparent fees|Two-factor authentication|Personal attention
Cons: Limited social trading features|Limited demo account features
I requested my data from www.hcifund.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Copy trading available|Multi-device support|Easy to use platform
Cons: Inactivity fee applies after 12 months
The platform itself is okay, but the customer service at www.hcifund.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Good mobile app|Regular platform improvements
Cons: Would like more payment methods|Live chat only during business hours