www.fxntrade.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.fxntrade.com.
I trusted www.fxntrade.com with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Regular updates|Social trading features|Comprehensive tools|No hidden fees
Cons: Slow to add new assets
KYC with www.fxntrade.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Stable platform|Segregated accounts|Dedicated account manager|Fast support response
Cons: Search feature is basic
My withdrawal request from www.fxntrade.com has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Easy to use platform|Social trading features|Fast support response
Cons: No live chat on mobile|Charting tools need more indicators
The hidden fees at www.fxntrade.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Competitive fees|Professional team
Cons: Limited social trading features
I requested my data from www.fxntrade.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Copy trading available|Helpful community forum|Competitive fees
Cons: Live chat only during business hours|Currency conversion fee exists
The platform itself is okay, but the customer service at www.fxntrade.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Low minimum deposit|Two-factor authentication
Cons: Email notifications too frequent
After for over three years with www.fxntrade.com I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Fast deposits|High security standards|Quick verification
Cons: Wait times can be long during peak hours|Desktop app not available on Linux
www.fxntrade.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Clear documentation|Fast deposits
Cons: Could offer more webinars
I have been trying to close my account with www.fxntrade.com for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Clean UI|Helpful community forum
Cons: Live chat only during business hours