www.fxcapitalbank.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.fxcapitalbank.com.
After for a couple of months now with www.fxcapitalbank.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Multi-device support|Responsive team|Social trading features
Cons: No fractional shares
KYC with www.fxcapitalbank.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Great customer service|API access|Good analytical tools|Segregated accounts
Cons: No dark mode on mobile|Search feature is basic
The onboarding at www.fxcapitalbank.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Fast support response|Instant funding|Segregated accounts|Easy withdrawals
Cons: No phone support on weekends
My card was charged twice by www.fxcapitalbank.com on the same day. I had to dispute it with my bank. www.fxcapitalbank.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Responsive team|Good analytical tools
Cons: Search feature is basic
I requested my data from www.fxcapitalbank.com under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Multi-currency support|Copy trading available
Cons: Minor UI glitches occasionally
I am in a dispute with www.fxcapitalbank.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Easy withdrawals|Portfolio tracking tools
Cons: No fractional shares
What really bothers me about www.fxcapitalbank.com is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them through a forum discussion and I fell for the polished exterior. Never again.
Pros: Economic calendar|Multi-currency support
Cons: Could offer more webinars
I joined www.fxcapitalbank.com after my brother mentioned them and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Tax reports included|Helpful community forum|Regular updates|Full transparency
Cons: Mobile app could be improved
Where do I even begin with www.fxcapitalbank.com? for just over a year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Educational resources|Good analytical tools
Cons: Limited cryptocurrency options
I referred a friend to www.fxcapitalbank.com after a trusted YouTuber reviewed them. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Low minimum deposit|Multi-currency support|Personal attention|Instant funding
Cons: Withdrawal takes 1-2 business days|Nothing significant