www.finetero.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.finetero.com.
www.finetero.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Segregated accounts|Dedicated account manager|Copy trading available
Cons: Limited ETF selection|Some tools only available on higher tiers
www.finetero.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Social trading features|Customizable dashboard|Tax reports included|Clean UI
Cons: Limited demo account features
I referred a friend to www.finetero.com based on a colleague's recommendation. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Clean UI|Dividend tracking|Smooth onboarding|Professional team
Cons: Website design could be more modern|Nothing significant
After for the past six months with www.finetero.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Reliable uptime|No hidden fees
Cons: Withdrawal takes 1-2 business days
The platform at www.finetero.com is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since I retired last year of dealing with this, I have had enough.
Pros: Multi-currency support|Fast support response|Dedicated account manager
Cons: Cannot customize dashboard fully
My card was charged twice by www.finetero.com on the same day. I had to dispute it with my bank. www.finetero.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Detailed reporting|Dedicated account manager
Cons: Cannot customize dashboard fully|Search feature is basic
My withdrawal request from www.finetero.com has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Risk management tools|Market news feed
Cons: Could offer more webinars
The reporting at www.finetero.com is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Economic calendar|Clear documentation
Cons: Charting tools need more indicators