www.expochains.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.expochains.com.
www.expochains.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Wide product range|Intuitive for beginners|Full transparency
Cons: Account statements could be more detailed
The spread at www.expochains.com is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after doing extensive research and initially thought the platform was good - until I started trading seriously.
Pros: Great customer service|Customizable dashboard|Low minimum deposit
Cons: Slow to add new assets|Limited demo account features
I closed a profitable position at www.expochains.com and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Responsive team|Fast deposits
Cons: Some tools only available on higher tiers|Withdrawal takes 1-2 business days
I wanted to transfer my portfolio from another broker to www.expochains.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Regular updates|Excellent charting|Customizable dashboard|Great customer service
Cons: Mobile app could be improved
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. www.expochains.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Responsive team|Comprehensive tools|Fast support response
Cons: No integrated tax optimization
My card was charged twice by www.expochains.com on the same day. I had to dispute it with my bank. www.expochains.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Tax reports included|Multi-device support|Real-time alerts
Cons: Limited cryptocurrency options
The onboarding at www.expochains.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Educational resources|Professional team|Two-factor authentication|Multi-currency support
Cons: Currency conversion fee exists
I lost a significant amount because www.expochains.com did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Demo account available|Tax reports included|Easy to use platform|Stable platform
Cons: Account statements could be more detailed
The only good thing about www.expochains.com is that they remind you why regulation matters. I found them after a friend recommended them. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Automated trading options|Instant funding|Detailed reporting|Stable platform
Cons: Would like more payment methods
After since I opened my account last year with www.expochains.com I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Smooth onboarding|Clear documentation
Cons: No live chat on mobile