www.eastcapitalmarkets.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.eastcapitalmarkets.com.
The platform at www.eastcapitalmarkets.com is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for just over a year of dealing with this, I have had enough.
Pros: Dividend tracking|Quick verification|Good analytical tools|Competitive fees
Cons: Limited ETF selection|Wait times can be long during peak hours
KYC with www.eastcapitalmarkets.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Competitive fees|Two-factor authentication|Easy to use platform|Copy trading available
Cons: Live chat only during business hours|No integrated tax optimization
I lost a significant amount because www.eastcapitalmarkets.com did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Good mobile app|Regular platform improvements|Instant funding|API access
Cons: Could offer more webinars
I had high hopes for www.eastcapitalmarkets.com through my accountant's suggestion, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Easy to use platform|Social trading features|Multiple order types
Cons: Limited cryptocurrency options|Some tools only available on higher tiers
The onboarding at www.eastcapitalmarkets.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Automated trading options|Dedicated account manager
Cons: Limited demo account features|No integrated tax optimization
www.eastcapitalmarkets.com seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Personal attention|Market news feed|Dedicated account manager
Cons: Desktop app not available on Linux
Opened my account with www.eastcapitalmarkets.com through a financial advisor and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Two-factor authentication|Dedicated account manager|Educational resources|Personal attention
Cons: No phone support on weekends|Email notifications too frequent
The spread at www.eastcapitalmarkets.com is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through my accountant's suggestion and initially thought the platform was good - until I started trading seriously.
Pros: Great customer service|Multi-currency support|High security standards
Cons: Research section could be deeper
I experienced a security concern with my www.eastcapitalmarkets.com account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Intuitive for beginners|Fast support response|Comprehensive tools|Responsive team
Cons: Onboarding videos are outdated|No fractional shares
I wanted to transfer my portfolio from another broker to www.eastcapitalmarkets.com. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: No hidden fees|Intuitive for beginners
Cons: No live chat on mobile