www.cryptofundfx.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.cryptofundfx.com.
www.cryptofundfx.com has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Excellent charting|Market news feed|Easy withdrawals
Cons: Inactivity fee applies after 12 months
Customer support at www.cryptofundfx.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Good mobile app|Good analytical tools|Responsive team|Personal attention
Cons: Limited cryptocurrency options|Wait times can be long during peak hours
www.cryptofundfx.com offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Stable platform|Segregated accounts|API access
Cons: Minimum deposit could be lower|Nothing significant
I had a dispute with www.cryptofundfx.com and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Two-factor authentication|Fast support response|Customizable dashboard|Excellent charting
Cons: Nothing significant
I am in a dispute with www.cryptofundfx.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Real-time alerts|Dividend tracking
Cons: Onboarding videos are outdated|Limited cryptocurrency options
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. www.cryptofundfx.com said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Good mobile app|Comprehensive tools
Cons: Inactivity fee applies after 12 months
What really bothers me about www.cryptofundfx.com is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after a family member had a good experience and I fell for the polished exterior. Never again.
Pros: Professional team|Quick verification|Economic calendar|Smooth onboarding
Cons: Mobile app could be improved
I lost a significant amount because www.cryptofundfx.com did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Market news feed|Easy withdrawals|API access
Cons: Limited cryptocurrency options
If you are reading this considering www.cryptofundfx.com - run. I wish I had read more negative reviews after doing extensive research. I thought the positive ones were real. Maybe some are. My experience over for over a year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: No hidden fees|Clear documentation|Fast support response|Personal attention
Cons: No crypto staking|Live chat only during business hours