www.cryptofrance.info has been flagged by AMF (France) for "Unauthorised". Category: Biens_divers/Crypto-actif This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.cryptofrance.info.
I had a dispute with www.cryptofrance.info and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Segregated accounts|Quick verification
Cons: Minor UI glitches occasionally
Customer support at www.cryptofrance.info seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Wide product range|Easy to use platform
Cons: Desktop app not available on Linux
After since I retired last year with www.cryptofrance.info, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Clean UI|Instant funding|Excellent charting|Quick verification
Cons: Website design could be more modern
After spending for over a year trying to make www.cryptofrance.info work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Competitive fees|Comprehensive tools
Cons: Minimum deposit could be lower|No fractional shares
www.cryptofrance.info offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Educational resources|Regular updates
Cons: Minor UI glitches occasionally|Charting tools need more indicators
The platform itself is okay, but the customer service at www.cryptofrance.info is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Dedicated account manager|Good mobile app|Educational resources|Personal attention
Cons: Search feature is basic|No integrated tax optimization
www.cryptofrance.info seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Two-factor authentication|Regular platform improvements|Economic calendar
Cons: Wait times can be long during peak hours
I am in a dispute with www.cryptofrance.info over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Dedicated account manager|Market news feed|Professional team|Risk management tools
Cons: No live chat on mobile|Limited demo account features
www.cryptofrance.info changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Transparent fees|Responsive team
Cons: Currency conversion fee exists|Wait times can be long during peak hours