www.crypto-institute.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.crypto-institute.com.
The hidden fees at www.crypto-institute.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Low minimum deposit|Wide product range|API access
Cons: Nothing significant|Account statements could be more detailed
I have been trying to close my account with www.crypto-institute.com for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Fast execution|Instant funding|Professional team
Cons: Would like more payment methods
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. www.crypto-institute.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Fast execution|Copy trading available
Cons: Email notifications too frequent
The onboarding at www.crypto-institute.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Detailed reporting|Multiple order types
Cons: Wish they had more educational resources|Wait times can be long during peak hours
The so-called education at www.crypto-institute.com is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for over three years thinking they would help me learn.
Pros: Responsive team|Wide product range|Educational resources|Economic calendar
Cons: Slow to add new assets
My card was charged twice by www.crypto-institute.com on the same day. I had to dispute it with my bank. www.crypto-institute.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Social trading features|Segregated accounts|Easy withdrawals|API access
Cons: No live chat on mobile|No integrated tax optimization
The only good thing about www.crypto-institute.com is that they remind you why regulation matters. I found them based on a colleague's recommendation. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Portfolio tracking tools|Low minimum deposit|Dedicated account manager
Cons: Website design could be more modern
I am in a dispute with www.crypto-institute.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Instant funding|Clear documentation|Competitive fees
Cons: Live chat only during business hours