www.citybankcfd.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.citybankcfd.com.
Customer support at www.citybankcfd.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Segregated accounts|Stable platform
Cons: Onboarding videos are outdated
The onboarding at www.citybankcfd.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Clear documentation|Market news feed|Segregated accounts|Tax reports included
Cons: Limited social trading features|Cannot customize dashboard fully
The mobile app from www.citybankcfd.com is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Easy to use platform|Educational resources
Cons: Limited social trading features
www.citybankcfd.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Competitive fees|Multi-device support
Cons: Limited cryptocurrency options
The spread at www.citybankcfd.com is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them based on a colleague's recommendation and initially thought the platform was good - until I started trading seriously.
Pros: Social trading features|Low minimum deposit|Dividend tracking|Risk management tools
Cons: Desktop app not available on Linux
www.citybankcfd.com has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Great customer service|Portfolio tracking tools
Cons: No phone support on weekends|Website design could be more modern
The hidden fees at www.citybankcfd.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Regular updates|Smooth onboarding|Automated trading options
Cons: No crypto staking|Minimum deposit could be lower