www.capitaltradefx.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.capitaltradefx.com.
Where do I even begin with www.capitaltradefx.com? since I opened my account last year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Helpful community forum|Good mobile app|Stable platform
Cons: Account statements could be more detailed|None so far
The reporting at www.capitaltradefx.com is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Educational resources|Fast execution|No hidden fees|Tax reports included
Cons: Desktop app not available on Linux|Charting tools need more indicators
My withdrawal from www.capitaltradefx.com was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for just over a year of being strung along.
Pros: Multiple order types|Segregated accounts|Educational resources
Cons: No integrated tax optimization
I closed a profitable position at www.capitaltradefx.com and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Helpful community forum|Dedicated account manager|Wide product range
Cons: Minimum deposit could be lower
My card was charged twice by www.capitaltradefx.com on the same day. I had to dispute it with my bank. www.capitaltradefx.com then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Helpful community forum|Multi-currency support
Cons: Could offer more webinars|Would like more payment methods
If you are reading this considering www.capitaltradefx.com - run. I wish I had read more negative reviews through a forum discussion. I thought the positive ones were real. Maybe some are. My experience over for a few weeks now has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Reliable uptime|Full transparency|Regular platform improvements|No hidden fees
Cons: Limited social trading features
The platform at www.capitaltradefx.com is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for about eight months of dealing with this, I have had enough.
Pros: Clean UI|Segregated accounts
Cons: Minor UI glitches occasionally
www.capitaltradefx.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Smooth onboarding|Excellent charting
Cons: No fractional shares|Website design could be more modern
The onboarding at www.capitaltradefx.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Fast support response|Smooth onboarding|Wide product range|Automated trading options
Cons: Research section could be deeper
I had high hopes for www.capitaltradefx.com when my bank disappointed me and I searched for alternatives, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Good analytical tools|Easy to use platform|Stable platform
Cons: Email notifications too frequent