www.capital-coins.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.capital-coins.com.
I had high hopes for www.capital-coins.com after a friend recommended them, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Competitive fees|Fast deposits|Easy withdrawals
Cons: Slow to add new assets|Charting tools need more indicators
I am in a dispute with www.capital-coins.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Market news feed|Quick verification
Cons: Account statements could be more detailed
The onboarding at www.capital-coins.com was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Full transparency|Social trading features|Excellent charting
Cons: No crypto staking
Do not believe the bonus offer from www.capital-coins.com. The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited from a blog post comparing services and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Multi-device support|API access|Clean UI
Cons: No crypto staking
After spending for about three months trying to make www.capital-coins.com work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: API access|Dividend tracking|No hidden fees
Cons: No fractional shares
My withdrawal from www.capital-coins.com was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for over a year of being strung along.
Pros: Intuitive for beginners|Wide product range|Good analytical tools
Cons: Would like more payment methods|Slow to add new assets
I closed a profitable position at www.capital-coins.com and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Segregated accounts|Dividend tracking
Cons: Search feature is basic
Opened my account with www.capital-coins.com through a financial advisor and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Easy to use platform|Excellent charting|No hidden fees|Tax reports included
Cons: Wish they had more educational resources
Customer support at www.capital-coins.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Easy to use platform|Personal attention|Demo account available|Risk management tools
Cons: No live chat on mobile|Email notifications too frequent
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. www.capital-coins.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Real-time alerts|No hidden fees|Multi-currency support
Cons: Inactivity fee applies after 12 months|Spreads widen during volatile periods