www.basup.net has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.basup.net.
Opened my account with www.basup.net through my accountant's suggestion and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Easy to use platform|Clear documentation
Cons: Spreads widen during volatile periods|None so far
I experienced a security concern with my www.basup.net account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Regular platform improvements|Competitive fees
Cons: Mobile app could be improved
The reporting at www.basup.net is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Stable platform|Detailed reporting|Dedicated account manager|Social trading features
Cons: No live chat on mobile
I wanted to transfer my portfolio from another broker to www.basup.net. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Fast deposits|Risk management tools
Cons: No crypto staking
I referred a friend to www.basup.net after seeing their ad online. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Portfolio tracking tools|Dedicated account manager
Cons: Website design could be more modern
The platform itself is okay, but the customer service at www.basup.net is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Risk management tools|Comprehensive tools|High security standards|Helpful community forum
Cons: Limited social trading features
I trusted www.basup.net with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Demo account available|Automated trading options
Cons: Minimum deposit could be lower|None so far
After using www.basup.net for close to eighteen months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Segregated accounts|Excellent charting
Cons: Onboarding videos are outdated
I am in a dispute with www.basup.net over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Copy trading available|Good analytical tools|Detailed reporting
Cons: Withdrawal takes 1-2 business days
www.basup.net seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Risk management tools|Responsive team
Cons: Minor UI glitches occasionally|No live chat on mobile