Western Capital Inc has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 1 866 221 4030, fax 1 646 619 4224
Addresses: Empire State Building 350 5th Avenue New York NY 10118 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.westerncap.com.
I found Western Capital Inc through a podcast recommendation and the initial impression was positive. But for just over a year later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Regular updates|Clear documentation|Competitive fees|Regular platform improvements
Cons: No integrated tax optimization|Currency conversion fee exists
Western Capital Inc has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Educational resources|API access|Regular platform improvements
Cons: Nothing significant
I requested my data from Western Capital Inc under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Detailed reporting|Market news feed|Helpful community forum|Fast execution
Cons: Live chat only during business hours|Wish they had more educational resources
After for over three years with Western Capital Inc I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Fast deposits|Reliable uptime
Cons: No live chat on mobile|No fractional shares
Western Capital Inc seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Low minimum deposit|No hidden fees|Reliable uptime|Good analytical tools
Cons: Would like more payment methods
Western Capital Inc has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Personal attention|Competitive fees|Professional team|Dividend tracking
Cons: Research section could be deeper|Limited cryptocurrency options
I am in a dispute with Western Capital Inc over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Helpful community forum|Fast execution
Cons: Minor UI glitches occasionally|No integrated tax optimization
Western Capital Inc locked my account without warning and demanded documents I had already submitted. for about five months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Responsive team|Personal attention|Instant funding
Cons: Email notifications too frequent
The spread at Western Capital Inc is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them while looking for alternatives to my previous provider and initially thought the platform was good - until I started trading seriously.
Pros: Fast support response|Comprehensive tools|Stable platform|Fast deposits
Cons: Account statements could be more detailed
Where do I even begin with Western Capital Inc? for just over a year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Instant funding|Dividend tracking
Cons: Alert system is basic|No crypto staking