Vortex Traders (vortex-traders.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: vortex-traders.com.
The platform at Vortex Traders (vortex-traders.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for about ten months of dealing with this, I have had enough.
Pros: Reliable uptime|Market news feed|Regular updates
Cons: Could offer more webinars|Nothing significant
The onboarding at Vortex Traders (vortex-traders.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Regular platform improvements|Professional team|Copy trading available|Smooth onboarding
Cons: Alert system is basic|Minor UI glitches occasionally
The hidden fees at Vortex Traders (vortex-traders.com) are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Excellent charting|Great customer service|API access
Cons: Search feature is basic
I experienced a security concern with my Vortex Traders (vortex-traders.com) account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Excellent charting|Two-factor authentication|Economic calendar
Cons: Limited social trading features
I closed a profitable position at Vortex Traders (vortex-traders.com) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Instant funding|Transparent fees|Regular updates|Professional team
Cons: Live chat only during business hours
I have been trying to close my account with Vortex Traders (vortex-traders.com) for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Dedicated account manager|Real-time alerts
Cons: Would like more payment methods|Minimum deposit could be lower
Vortex Traders (vortex-traders.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Educational resources|Economic calendar|Regular updates
Cons: Mobile app could be improved
After using Vortex Traders (vortex-traders.com) for just over a year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Tax reports included|Excellent charting|Customizable dashboard
Cons: Mobile app could be improved